Customer Service Iceberg Example 🧊

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Jeff Toister・

2 months ago

58 views

1.2×

1 min 58 sec⚡️2 min 27 sec1 min 58 sec1 min 38 sec1 min 18 sec1 min 9 sec59 sec47 sec

1.2×

1 min 58 sec⚡️2 min 27 sec1 min 58 sec1 min 38 sec1 min 18 sec1 min 9 sec59 sec47 sec

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2 Comments

Lisha Kayrooz

Jan 21

Sorry.. I wasn't logged in - it's lisha_k@tpg.com.au in Australia.

Anonymous

Jan 21

Thank you, Jeff! 🙏 This one had a familiar ring about it because I was one of that small number of people who smacked into this brick wall as well.This is SUCH a big issue and as you said earlier, many service managers just don't want to know about it because they want to rush around and smash out fast fixes. I could talk very specifically about a government agency here in Australia where our son worked in I.T. support - they have a woeful approach to dealing with this same issue. Talk to me if you ever want another really bad example.Once again, terrific content and always enjoyable delivery. Love your work!!

Jeff Toister

Jan 22

Thanks, Lisha! There are definitely ample opportunities to search for icebergs... as I'm reminded of whenever I find one in my own business!